92goo Privacy Policy — Your Data, Your Rights

1. Introduction

92goo takes the privacy of its players seriously. When you register an account, make a deposit in PKR, play a game or use any feature of the 92goo platform, you share personal information with us. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it and who — if anyone — we share it with.

By creating a 92goo account or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your data is handled. This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform.

92goo is the data controller for information collected through the website at 92goo.pro and through the Android and iOS apps. If you have questions or concerns about how your data is being used, our support team is available 24/7 through live chat and at the email address listed at the end of this policy.

2. Data We Collect

92goo collects personal data in the following categories:

2.1 Registration Data

When you create an account, we collect:

• Full name as it appears on your CNIC or other identity document
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile phone number
• Preferred username and password (stored in encrypted form)
• City or region within Pakistan

2.2 Verification Data

To comply with our account verification process, we may ask for:

• Copy of government-issued CNIC (Computerised National Identity Card)
• Proof of address (utility bill, bank statement or similar document)
• Proof of payment method ownership (screenshot or confirmation from your JazzCash, Easypaisa or bank account)

2.3 Transaction Data

Every deposit and withdrawal processed through your account generates a record that includes the amount in PKR, the payment method used, the transaction reference number and the date and time of the transaction. This data is retained as part of your account history.

2.4 Gameplay Data

The platform records data relating to your gaming activity, including which games you play, session durations, bets placed, outcomes, bonuses claimed and wagering progress. This data is used to manage your account, resolve disputes and identify patterns consistent with problem gambling so that responsible gaming tools can be offered proactively where appropriate.

2.5 Device and Technical Data

When you access 92goo, our systems automatically collect technical data including your IP address, device type, operating system version, browser type, screen resolution and the referring URL. This data is used for security monitoring, fraud detection and platform performance optimisation.

2.6 Communications Data

If you contact our support team through live chat, email or any other channel, we retain records of those communications including the content of messages, dates and any attachments provided. These records are used to resolve queries and to improve our support processes.

3. How We Use Your Data

92goo uses collected data for the following specific purposes:

• Account management — creating, maintaining and securing your player account.
• Identity and age verification — confirming that all registered players are adults aged 18 or over.
• Payment processing — facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other approved methods.
• Bonus and promotion management — tracking wagering progress, applying bonus rewards and managing VIP tier points.
• Fraud detection and security — identifying suspicious patterns, preventing multiple account creation and protecting accounts from unauthorised access.
• Responsible gaming — monitoring gaming patterns that may indicate problem behaviour and making responsible gaming tools available where appropriate.
• Customer support — responding to queries, resolving disputes and improving the quality of our support service.
• Platform improvement — analysing aggregated, anonymised usage data to improve the app, website and game lobby experience.
• Communications — sending account notifications, transaction confirmations, security alerts and, where you have opted in, promotional messages about bonuses and offers.

92goo will not use your personal data for any purpose beyond those listed above without first notifying you and, where required, obtaining your consent.

4. Payment Data

Because 92goo operates exclusively in PKR and processes payments through established Pakistani payment infrastructure, the handling of financial data deserves specific attention.

When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or bank transfer, the actual transaction is processed by that payment provider through their own secure infrastructure. 92goo receives a transaction confirmation and reference number but does not store full payment credentials such as complete card numbers or mobile wallet PINs.

Transaction records — amounts, dates, methods and references — are stored as part of your account history and are retained for a minimum of five years for financial record-keeping purposes. This is standard practice for platforms handling real-money transactions and is necessary to resolve any payment disputes that may arise.

All PKR transactions are encrypted in transit and stored in encrypted form on our servers. Access to financial records is restricted to authorised personnel and is logged for audit purposes.

5. Sharing Your Data

92goo does not sell or rent personal data. Data may be shared in the following limited circumstances:

5.1 Payment Processors

When processing a deposit or withdrawal, relevant transaction data is shared with your chosen payment provider — JazzCash, Easypaisa, Raast or your bank — as necessary to complete the transaction. These providers operate under their own privacy policies and handle data according to their own security standards.

5.2 Game Software Providers

Games in the 92goo lobby are provided by third-party software developers. When you play a game, certain technical data such as session identifiers may be shared with the relevant game provider to ensure the game runs correctly and outcomes are properly recorded. No personally identifiable information beyond what is technically required is shared with game providers.

5.3 Fraud Prevention

In cases of suspected fraud, money laundering or other illegal activity, 92goo may share relevant data with appropriate parties as part of an investigation. This may include data shared with payment processors conducting their own fraud checks or with third-party fraud detection services.

5.4 Legal Requirements

92goo will comply with valid legal requests for data disclosure. Where a legally binding request is received, we will disclose the minimum data necessary to satisfy that request. Where permitted by law, we will attempt to notify you before complying with such a request.

5.5 Business Continuity

In the event of a merger, acquisition or sale of all or part of the business, player data may be transferred to the successor entity. Any such transfer will be conducted under terms that maintain the same level of data protection set out in this policy, and players will be notified of any change in data controller.

6. Cookies & Tracking

92goo uses cookies and similar tracking technologies on the website and within the app. These are small data files stored on your device that help the platform function correctly and allow us to understand how players use the service.

6.1 Essential Cookies

These are required for the platform to function. They maintain your login session, remember your preferences and ensure the game lobby loads correctly. Disabling essential cookies will prevent the platform from working properly.

6.2 Analytics Cookies

We use anonymised analytics data to understand how players navigate the platform — which pages are visited most, where players spend time in the game lobby and how the app is used across different devices. This data is aggregated and does not identify individual players.

6.3 Security Cookies

Security cookies help detect and prevent fraud by tracking session behaviour and flagging anomalies that may indicate unauthorised access attempts.

You can control cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some personalisation features but will not prevent you from using the core platform.

7. Data Retention

92goo retains personal data for as long as it is needed to fulfil the purposes for which it was collected, or as required by applicable record-keeping standards.

• Active account data — retained for the lifetime of your account plus a reasonable period after closure.
• Transaction records — retained for a minimum of five years from the date of each transaction.
• Verification documents — retained for the duration of the account relationship and for a period thereafter as required by applicable standards.
• Support communications — retained for two years unless a longer period is required to resolve an ongoing dispute.
• Technical logs — typically retained for 90 days, though security-related logs may be retained longer in cases involving an active investigation.

When data is no longer required, it is securely deleted or anonymised in a way that prevents re-identification.

8. Security Measures

Protecting your personal and financial data is a core operational priority at 92goo. The following measures are in place:

• 256-bit SSL encryption — all data in transit between your device and our servers is encrypted.
• Password hashing — account passwords are never stored in plain text; they are hashed using industry-standard one-way algorithms.
• Two-factor authentication (2FA) — available to all players and strongly recommended; when enabled, access requires both your password and a one-time code sent to your registered mobile number.
• Access controls — internal access to player data is restricted to staff with a legitimate operational need and is logged for audit purposes.
• Fraud monitoring — automated systems monitor account activity for anomalies that may indicate unauthorised access or fraudulent behaviour.

While 92goo takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — use a strong, unique password for your 92goo account, enable 2FA, and do not share your login credentials with anyone.

9. Your Rights

As a 92goo player, you have the following rights regarding your personal data:

To exercise any of these rights, contact the 92goo support team through live chat or at the email address in Section 12. We will acknowledge your request and aim to respond fully within 30 days. Some requests — such as deletion — may be limited where legal retention requirements apply, in which case we will explain exactly what we can and cannot do and why.

10. Minors

92goo is strictly an adults-only platform. No person under the age of 18 is permitted to register or use the platform in any capacity. We do not knowingly collect personal data from anyone under 18.

Age is verified during the account registration process, and additional verification may be requested at any time if there is any reason to believe a player may not meet the age requirement. If we discover that an account has been created by a person under 18, that account will be closed immediately and any deposits will be returned to the payment source where possible.

If you are a parent or guardian and believe that a minor in your household may have accessed the 92goo platform, please contact our support team immediately. We will investigate and take appropriate action.

11. Changes to This Policy

92goo may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection standards, or improvements to the platform. The updated version will be published on this page with a revised "last updated" date.

For material changes — those that significantly affect how your data is used or your rights regarding that data — we will notify registered players through the platform notification system or by email. Continued use of the 92goo platform after a policy update constitutes acknowledgement of the changes.

If you disagree with an updated Privacy Policy, you should cease using the platform and contact support to arrange account closure and data handling in accordance with your rights under Section 9.

12. Contact Us

For any questions about this Privacy Policy, to exercise your data rights or to raise a concern about how your information has been handled, please reach our support team through the 24/7 live chat available on the website and in the app.

You may also reach us by email. Our support address is [email protected] — please type this address manually into your email client as it is displayed as plain text only.

When submitting a data rights request, please include your registered account email address and a clear description of what you are requesting. This will help us locate your records and process your request as quickly as possible. We aim to acknowledge all requests within 48 hours and to respond in full within 30 days.